About SAC College Offices and Departments Office of Technology Services Technical Support

Technical Support

 

The Office of Technology Services delivers technical support and solutions to the San Antonio College community.
We assist faculty, staff, and students through our Helpdesk and on-site support team. Whether you're experiencing basic computer issues, software or hardware problems, or need help with password recovery, our team is here to help.

 

The Office of Technology Services (OTS) System Alerts Service is an alert-delivery method used to distribute timely information on major OTS services, unexpected outages, and maintenance schedules to the San Antonio College community.

System Alerts


College Helpdesk

  • San Antonio College

    Hours of Operation
    Monday - Thursday
    8 am - 7 pm
    Friday
    8 am - 5 pm

    CONTACT:
    Phone: 210-486-0777
    Email: sac-helpdesk@alamo.edu
    Online Service Request 

    Submit a service request work order through the Service Management Solution

    Footprints

    Note: To access Footprints, enter your workstation username and password.
  • District Support Helpdesk

    HOURS:
    Monday - Friday
    8 am - 12 am
    Saturday
    8 am - 9 pm
    Sunday
    11 am - 12 am

    CONTACT:
    Toll-Free: 866-493-3947
    Email: helpdesk@alamo.edu

 

Technical Support Zones & Staff

At San Antonio College, Technical Support is organized by a zoned service area. Each zone represents several buildings with a specific geographical location on the campus. A Zone leader and Zone staff are assigned to each zone.

Zones Map

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Zones Map PDF

Zone 1

Zone Staff: 

Chris Arriaga
Joel Delgado

 

Buildings:

Ashby Longwidth Radio Television Film
Campus Police Facilities
CE Annex Fletcher Administration Center
District Facilities Visual Arts Center
Zone 2

Zone Staff: 

Miguel Lopez
Alexandra Flores

 

Buildings:

Eco Centro Victory Center
Moody Learning Center  
Zone 3

Zone Staff: 

Alex Saucedo
Juan Zamora

 

Buildings:

Chance Academic Center SAC Science Building
Empowerment Center Science Annex
Zone 4

Zone Staff: 

James LaBranche 
David Flores

 

Buildings:

FRA-First Responders Academy  Oppenheimer Academic Center
Nursing and Allied Health Complex Susan R. and Jesse H
Old Empowerment Center  
Zone 5

Zone Staff: 

Cheri Sanchez
Hamid Ibaroudene
Rigoberto Amaya (SEC)

 

Buildings:

Candler Physical Education Center Nail Technical Center
Chemistry and Geology Scobee Education Center (SEC)
Early Childhood and Micronauts Center Student Advocacy Center
Zone 6

Zone Staff: 

Seth Warner

 

Buildings:

Gonzales Hall McAllister Fine Arts Center
Loftin Student Center McCrelles Hall

 

 

OTS Service Catalog

Browse the OTS Service Catalog by User Category or search our comprehensive A-Z index for easy access to IT services and expertise available to the San Antonio College community. 

Faculty

Staff

Students